Terms of Service
Last updated Jan 23, 2026
Welcome, and thank you for your interest in Elements, Inc. ("Company", “Elements,” “we,” or “us”), makers of the Cicely AI. These Terms of Service (“Terms”) govern your access to and use of Elements’s software, platform, APIs, Documentation, and related tools, including the website www.cicely.ai. (collectively, the “Service”). By using the Service, you agree to these Terms.
If you are entering into these Terms on behalf of an entity, you represent that you have the legal authority to bind that entity.
Elements Inc. is responsible for all transactions, subscriptions, exchanges, refunds, and complaints regarding Cicely AI. For inquiries, please contact Email: contact@elements.im.
Chapter 1. General Provisions
Article 1 (Purpose)
The purpose of these Terms is to set forth the rights, obligations, and responsibilities of Elements and the users and members (the "User" or "Member") in connection with the use of our “Services” and paid services used on a regular or irregular basis after payment ("Paid Services") provided by the Company.
Article 2 (Definitions)
The terms used in these Terms are defined as follows:
Service: Refers to the Cicely Ai service that Members can use regardless of the device.
Paid Service: Refers to all paid services of Cicely Ai that Members can use regardless of the device.
User: Refers to any person who accesses the "Company's" site and uses the "Services" and related services provided by the "Company" in accordance with these Terms.
Member: Refers to a person who has entered into a service contract with the "Company" in accordance with these Terms, received a "Member" ID, is continuously provided with the "Company's" information, and can continuously use the services provided by the "Company".
Service Contract: Refers to all contracts concluded between the Company and the Member in connection with the use of the Service, including these Terms.
Terms used in these Terms that are not defined in Paragraph 1 shall be governed by relevant laws and guidelines for each service, and otherwise by general customs.
Article 3 (Provision of Identity Information)
The "Company" shall make the contents of these Terms, company name, email address, etc., available on the initial connecting screen so that Members can easily know them.
Article 4 (Posting of Terms)
The "Company" shall take technical measures so that the "User" can print all of these Terms and check the contents of the Terms during the transaction process.
The "Company" shall provide a separate connecting screen so that the "Member" can easily understand important contents such as subscription withdrawal and refund conditions among the contents set forth in the Terms before the "Member" agrees to the Terms.
Article 5 (Effect and Amendment of Terms)
These Terms shall become effective by posting them on the "Company's" website or by notifying the "Member" by other means.
The "Company" may amend these Terms to the extent that it does not violate relevant laws. In the event of an amendment, the effective date and the reason for the amendment shall be specified and posted or notified in the same manner as in Paragraph 1.
"Members" should regularly visit the website to check for changes to the Terms. The "Company" is not responsible for any damages incurred by "Members" due to lack of knowledge of the changed Terms. However, in the case of amendments that are disadvantageous to "Members", a clear prior notice shall be given separately via email for a certain period in addition to the public notice.
If a "Member" does not agree to the amended Terms, they may request to withdraw from membership. If the "Member" continues to use the Service after the effective date of the amended Terms, they are deemed to have agreed to the changes.
Article 6 (Rules Other than Terms)
The "Company" may establish individual terms or operating principles (hereinafter referred to as "Service Guidelines") for individual items within the Service if necessary, and "Members" are deemed to have agreed to each Service Guideline upon signing up for membership. In the event of a conflict between these Terms and the Service Guidelines, the Service Guidelines shall prevail.
Chapter 2. Membership
Article 7 (Sign Up)
Membership is established when the "User" agrees to the contents of the Terms, applies for membership, and the "Company" approves such application.
The membership application must include the following:
ID and Password
Mobile Phone Number
Other matters deemed necessary by the "Company"
In principle, the "Company" approves the application of the "User" through an automated system. However, the "Company" may not approve or may terminate the Service Contract afterwards for applications falling under any of the following subparagraphs:
If the applicant has previously lost membership status under these Terms (except where the "Company" has approved re-registration).
If it is not a real name or uses another person's name.
If false information is provided or the contents required by the Company are not provided.
If approval is impossible due to reasons attributable to the Member or if the application is made in violation of other prescribed matters.
In applying under Paragraph 1, the "Company" may request real name verification and identity authentication through a specialized agency depending on the type of Member.
The "Company" may defer approval if there is no room in the service facilities or if there are technical or operational problems.
If the "Company" does not approve or defers the membership application pursuant to Paragraphs 3 and 5, it shall notify the applicant. Exceptions are made when notification cannot be given to the applicant without fault of the "Company".
The time of establishment of the membership contract is the time when the "Company" indicates the completion of registration in the application procedure.
The "Company" comprehensively stores the "Member's" usage information for the convenience of the "Member" and may provide personalized services according to the usage information.
Article 8 (Change of Member Information)
"Members" must notify the "Company" of any changes to the information provided at the time of membership application by email or other methods.
The "Company" is not responsible for any disadvantages caused by not notifying the "Company" of the changes in Paragraph 1.
Article 9 (Obligation to Manage Member Information)
"Members" are responsible for managing their "ID" and "Password" and must not allow third parties to use them.
The "Company" may restrict the use of an ID or account if there is a concern about personal information leakage, if it is antisocial or against good morals, or if there is a risk of being mistaken for the operator of the Company or Service.
If a "Member" recognizes that their ID and password have been stolen or are being used by a third party, they must immediately notify the "Company" and follow the "Company's" instructions.
The "Company" is not responsible for any disadvantages caused by the "Member" not notifying the "Company" of the fact in Paragraph 3 or not following the "Company's" instructions even if notified.
Article 10 (Notice to Members)
Unless otherwise specified in these Terms, notices to "Members" may be made via in-service notifications, email, SMS, messages within the service, etc.
The "Company" may substitute the notice in Paragraph 1 by posting on the "Company's" bulletin board for more than 7 days for notices to all "Members". However, notices regarding matters that have a significant impact on the "Member's" own transactions shall be made as per Paragraph 1.
Article 11 (Withdrawal and Loss of Qualification)
"Members" may request to withdraw from the "Company" at any time, and the "Company" shall process this immediately in accordance with relevant laws.
If a "Member" falls under any of the following reasons, the "Company" may restrict or suspend membership:
Registering false information upon application
Failure to pay service usage fees or other debts borne by the Member in connection with the use of the "Company's" services by the due date
Threatening the order of electronic commerce, such as interfering with others' use of the "Company's" services or stealing such information
Using the "Company" to engage in acts prohibited by laws or these Terms or against public order and morals
If the same act is repeated twice or more or the cause is not corrected within 30 days after the "Company" restricts or suspends membership, the "Company" may revoke membership.
If the "Company" revokes membership, the membership registration is cancelled.
Chapter 3. Service Use Contract
Article 12 (Provision and Discontinuation of "Service")
By starting to use the Service, the "User" is deemed to have agreed to these Terms and constitutes a non-transferable, non-exclusive, and personal license to use the following services from the "Company":
Cicely AI Service
Daily AI Credits
Monthly AI Credits
Any other services developed by the "Company" or provided through partnership agreements with other companies
The "User" becomes a Subscribed Member (hereinafter "Subscribed Member") upon subscription, which refers to a "Member" using "Paid Services" within the "Company's" "Service". The "Company" may provide services differentially to "Subscribed Members" and "Members" who are not "Subscribed Members".
"Payment" means paying a certain amount to the "Company" or a third party designated by the "Company" through various payment methods to use the paid "Service" provided by the "Company".
The "Service" may be in the form of a "Subscription" (hereinafter "Subscription"), which refers to a service usage method where the usage fee for a monthly/yearly usage period is regularly paid through a payment method registered in advance by the "Member" to use the paid "Service", and the usage period is automatically renewed.
The "Subscription" of the "Service" may be withdrawn by "Cancellation of Subscription" (hereinafter "Cancellation"). This means the "Member" cancels the "Payment" for the paid "Service" and stops the "Subscription" of the paid "Service". If a "Member" using "Subscription" performs "Cancellation", the "Cancellation" is processed automatically. Refunds following "Cancellation" are subject to the provisions of these Terms.
"Payment" for the "Service" includes additional payments made to acquire the right to use "Additional AI Credits" in addition to the "Subscription" provided by the "Company".
The "User" acquires the right to use a certain number of additional AI Credits simultaneously with the additional "Payment" for the use of additional AI Credits, and the right to use is maintained for 1 year.
Service use is generally available 24 hours a day, 365 days a year, unless there is a special business or technical hindrance of the "Company".
If technical or operational problems occur with third parties constituting the service, the "Service" may be suspended at any time, and the "Company" is not responsible for this.
The "Company" may suspend the "Service" for updates, regular maintenance, etc., in which case prior notice will be given within the service.
The "Company" may separately set the available time for some services. In this case, it can be announced through the service usage guide.
The structure, interface, design, experience, etc., of the "Service" may be changed frequently according to the "Company's" policy, and the "Company" will not provide separate compensation or refunds for changes as long as they do not infringe on the purpose of use of the "Member" who paid for the Paid Service.
"Services" for which the "Member" or "User" has not paid separately may be suspended at any time by the "Company" or the person who posted the information.
The "Company" may update the service for error correction and performance improvement.
"Paid Services" of the "Subscription" type can be "Cancelled" through the management menu, customer center, etc.
If a "Member" "Cancels", automatic payment for the "Paid Service" will not be made from the next usage period. The "Paid Service" can be used normally for the remaining usage period of the "Paid Service" for which "Payment" has already been made.
Upon the "Member's" request, the "Paid Service" use contract is terminated immediately, and no refund is available for the current usage period.
"Paid Members" may request a refund for "Paid Services". Paragraph 13 applies equally to those who have subscribed to "Paid Services" of the "Subscription" type. However, in the following cases, "Paid Members" cannot receive a refund for "Paid Services":
If there is a history of the "Member" using the "Paid Service" (e.g., history of using even 1 AI Credit).
If more than 14 days have passed since the "Member" purchased the "Paid Service" or started the "Subscription".
If the content of the goods, etc., is different from the display or advertisement content or is provided differently from the contract content, the "Member" may request a refund within 30 days from the date of knowing or being able to know the fact. However, cases where the service has already been used normally are excluded.
In the case of Paragraphs 1 and 2, the "Member" may apply for "Refund" or "Cancellation" of "Subscription" at any time through the management page within the "Service", customer center phone/1:1 inquiry, etc., and the "Company" will process it promptly according to the procedures set by relevant laws.
If a "Member" requests termination or refund after using the purchased goods or services, a refund is not possible.
The "Company" does not bear the obligation to refund the "Paid Service" payment to the "Member" for "Paid Services" that the "Member" uses without paying directly, such as receiving "Paid Services" as a gift or acquiring them for free/no cost through promotions, etc.
"Paid Members" who wish to maintain "Paid Services" must take measures in advance to prevent arrears in usage fees or delinquency of payment methods.
If a "Member" violates the preceding paragraph and is in arrears with the usage fee for the "Paid Service" while using the "Paid Service" which is under monthly regular payment according to the application or consent for the "Paid Service", the usage right is automatically terminated on the day the delinquency occurs.
Article 13 (Change of Service)
The "Company" may change the services provided according to operational and technical needs even if there is no significant reason.
In the case of Paragraph 2, if the changed content is significant or disadvantageous to the "Member", the "Company" shall notify the "Member" receiving the service by email and obtain consent. At this time, the "Company" provides the pre-change service to "Members" who refuse consent. However, if such service provision is impossible, the contract may be terminated.
Article 14 (Obligations of the "Company")
The "Company" shall faithfully exercise its rights and perform its obligations prescribed by laws and these Terms in good faith.
The "Company" must have a security system to protect personal information (including credit information) so that "Members" can use the "Service" safely, and disclose and comply with the Privacy Policy.
The "Company" takes measures so that "Members" can check the service usage and payment details at any time.
If the "Company" acknowledges that opinions or complaints raised by "Members" regarding service use are legitimate, it shall process them without delay. The processing process and results for opinions or complaints raised by "Members" will be delivered through bulletin boards or email.
The "Company" shall compensate for damages suffered by the "Member" due to violation of obligations set forth in these Terms.
The "Company" does not guarantee the completeness, integrity, or adequacy of the "Company's" service.
The "Company" does not guarantee the accuracy or appropriateness of answers provided to "Users" or "Members" or "Subscribed Members" through the "Company's" service.
"Users" must use the "Company's" service lawfully at their own responsibility in compliance with these Terms and relevant laws, and the "Company" is not responsible for any illegal acts committed by "Users" using the "Company's" service.
Article 15 (Obligations of "Member" and "User")
"Members" and "Users" shall not engage in the following acts:
Registering false information upon application or change
Providing false information during conversation
Stealing other's information
Transmitting or posting information prohibited by the "Company" (computer programs, etc.)
Infringing on intellectual property rights such as copyrights of the "Company" or other third parties
Acts that damage the reputation of the "Company" or other third parties or interfere with business
Other illegal or unfair acts
"Members" and "Users" must comply with relevant laws, the provisions of these Terms, usage guides, precautions notified in relation to the "Service", and matters notified by the "Company", and must not engage in any other acts that interfere with the "Company's" business.
If "Members" and "Users" do not agree to these Terms or withdraw their consent, they must immediately stop using the "Company's" service.
"Members" and "Users" obtain only a limited license to the "Company's" service as set forth in these Terms and do not acquire any rights to the "Company's" service.
The right to use all registered marks inserted in the "Company's" service belongs to the "Company", and "Members" and "Users" do not acquire any rights thereto.
Article 16 (Provision of Information and Advertising)
The "Company" may provide various information deemed necessary for service use to "Members" and "Users" through notices or email. However, "Members" and "Users" may refuse to receive emails at any time.
The "Company" may collect additional personal information in accordance with relevant laws with the consent of the "Member" for the purpose of service improvement and introduction of services to "Members".
"Members" and "Users" agree to the display of advertisements exposed when using the service.
The "Company" is not responsible for any loss or damage arising from the "Member's" participation in promotional activities of advertisers posted on the service or through the service, or from communication or transactions.
Article 17 (Privacy Protection)
The "Company" strives to protect the "Member's" personal information in accordance with relevant laws. The protection and use of personal information are governed by relevant laws and the "Company's" Privacy Policy. However, the "Company's" Privacy Policy does not apply to linked sites other than the service directly provided by the "Company".
Chapter 4. Withdrawal of Subscription, Termination of Contract and Restriction of Use
Article 18 (Subscription Withdrawal and Refund Policy)
The "Company" sets the refund regulations for the service within the scope prescribed by relevant laws.
"Members" must express their intention to refund or change through the method provided in the service, and the "Company" will proceed with the refund process without delay after receiving the refund request and checking the "Member's" request and refund regulations. The Company is not responsible for the time it takes for payment agencies, card companies, etc. to cancel the payment.
Except where there is a usage record of the "Service" after the "Member" has made a "Subscription" and "Payment" to use the "Company's" "Service", the "Member" may request "Cancellation" of the "Subscription". Also, in this process, the "Member" may request a refund.
The "Company's" refund exceptions are as follows:
If the "Member" is forcibly withdrawn by the Company for violating relevant laws and the provisions of these Terms.
If there is a history of the "Member" using the "Paid Service" (e.g., AI Credit usage records).
If the "Service" usage record according to the "Member's" "Subscription" exists after the "Payment" time.
If the purchase is confirmed to be fraudulent use.
If the voucher was transferred (gifted) from another person.
If the amount was acquired by the "Member" due to vouchers or discount coupons provided free of charge by the "Company" to the "Member".
Despite Paragraphs 1 to 3 above, the "Company" may temporarily relax refund conditions for reliability enhancement or events.
Article 19 (Termination of Contract)
"Members" may apply for contract termination (withdrawal) at any time through a separate request, and the "Company" shall process this immediately in accordance with relevant laws.
If a "Member" terminates the contract, the "Member's" information expires immediately upon termination, except where the "Company" retains member information in accordance with relevant laws and the Privacy Policy.
Article 20 (Effect of Subscription Withdrawal and Termination)
The "Company" shall refund the payment in the same method as the payment of the price within 5 business days from the date the "Member" expresses the intention to withdraw the subscription or from the date of reply to the "Member's" intention to terminate the contract, and if refund is not possible in the same method, it shall be notified in advance.
If there is a record of using the "Service" according to the "Member's" "Subscription" after the "Payment" time, the "Member" cannot withdraw the subscription.
In refunding the above amount, if the "Member" paid the price of goods, etc., by payment means such as credit card or electronic currency, the "Company" shall immediately request the business operator who provided the payment means to stop or cancel the claim for the price of goods, etc.
If the "Company", "the person who received the payment for the service, etc.", or "the person who signed the service use contract with the Member" are not the same person, each constitutes joint responsibility for the fulfillment of obligations related to the refund of the payment due to subscription withdrawal or contract termination.
The "Company" does not claim penalty or damages from the "Member" for the reason of subscription withdrawal. However, the termination of the contract by the "Member" does not affect the claim for damages.
Article 21 (Termination and Restriction of Use by the Company)
The "Company" may terminate the contract without prior notice or restrict the use of the service for a fixed period if the "Member" commits an act specified in Article 11, Paragraph 2.
The termination under Paragraph 1 becomes effective when the "Company" expresses its intention to the "Member" according to the notification method set by itself.
"Members" may file an objection to the "Company's" termination and use restriction according to the procedure set by the "Company". If the "Company" acknowledges that the objection is justified, the "Company" will resume the use of the service immediately.
Article 22 (Prohibition and Blocking of Abusive Use)
The "Company" considers the following cases as abusive use:
Allowing or attempting to allow others to use one's account and "Service".
Selling, lending, transferring, or advertising one's account and "Service" to others.
Running, copying, or attempting to copy a replication program while using the "Service".
Continuing to use the paid service after receiving a refund through a third party without notifying the Company.
Disseminating information different from facts about the "Service" inside and outside the "Service".
Reverse-engineering the "Company's" service.
Attempting to access the "Company's" service using methods other than the interface and instructions provided by the "Company".
Providing, distributing, or selling the "Company's" service to a third party for a fee or free of charge.
Acts confusing the source such as the provider and operator of the "Company's" service.
Infringing on the rights or reputation of a third party using the "Company's" service.
Violating relevant laws using the "Company's" service.
Using the "Service" by fraudulent methods not through the "Service" designated by the "Company".
If an abusive member according to the preceding paragraph is found, the "Company" may forcibly withdraw the "Member" and proceed with accusations and civil lawsuits through the "Company's" legal representative.
"Members" cannot request a refund for the service due to the measures in Paragraph 1.
If a "Member" has an objection to the measures in Paragraph 2 of this Article from the "Company", they can explain through the "Company's" legal representative.
Method of identifying and blocking abusive use
The "Company" checks for abusive use based on data collected while the "Member" is using the service and reports.
Chapter 5. Overpayment, Compensation for Damages, etc.
Article 23 (Overpayment)
If an overpayment occurs, the "Company" must refund the full amount of the overpayment in the same way as the payment of the usage fee. However, if a refund is not possible in the same way, it will be notified in advance.
If the overpayment is caused by a reason attributable to the "Company", the "Company" refunds the full amount of the overpayment regardless of contract costs, fees, etc. However, if the overpayment is caused by a reason attributable to the "Member", the cost incurred by the "Company" to refund the overpayment shall be borne by the "Member" within a reasonable range.
The Company bears the responsibility to prove that the usage fee was charged correctly if it refuses to refund the overpayment claimed by the "Member".
The "Company" processes the refund procedure for overpayment in accordance with the Terms.
Article 24 (Compensation for User Damages due to Service Defects)
The "Company" handles matters regarding the standards, scope, method, and procedure of compensation for member damages due to service defects, etc., in accordance with the Terms.
Article 25 (Disclaimer and Indemnification)
The "Company" is exempted from responsibility for providing the "Service" if it cannot provide the "Service" due to natural disasters or force majeure equivalent thereto.
The "Company" is not responsible for obstacles to service use due to reasons attributable to the "Member".
The "Company" is not responsible for the contents such as reliability and accuracy of information, data, and facts of the "Service".
The "Company" is not responsible for disputes arising between "Members" or between "Members" and third parties through the "Service".
The "Service" provided by the "Company" is for reference only, and the "Company" or the individual or business that provided the answer has no legal liability.
"Members" and "Users" are responsible for checking the contents guided by the service, such as the provider, functions provided, and conditions of each AI when operating AI.
Artificial intelligence and machine learning are rapidly evolving industries. The "Company" is continuously striving to improve the reliability of the service, but considering the probabilistic nature of machine learning, inaccurate output may occur in some situations, so "Members" and "Users" must evaluate the accuracy of the output answer through individual review such as expert judgment.
Article 26 (Dispute Resolution)
The "Company" takes appropriate and prompt measures by reflecting legitimate opinions or complaints raised by "Members" in case of a dispute. However, if prompt processing is difficult, the "Company" notifies the "Member" of the reason and processing schedule.
These Terms shall be governed by and construed in accordance with the laws of the United States. Any dispute arising between the Company and the Member in connection with the use of the Service shall be subject to the exclusive jurisdiction of the courts of the United States.
Article 27 (Application of Regulations)
Matters not specified in these Terms shall be governed by relevant laws and regulations, and matters not specified in the law shall be governed by custom.
Addendum
These Terms are effective from January 23, 2026.
